Products
How do I choose the right basin tap?
Check the installation type first: single-hole/monobloc, tall/high-rise for countertop basins, or wall-mounted. Then confirm dimensions, connections and finish.
Do I need a plumber?
If you are not confident that the tap is compatible with your plumbing or you are unfamiliar with plumbing installation, use a qualified plumber.
Are colours exactly as shown?
We aim to represent finishes accurately, but screen settings and lighting can change how black, chrome and brushed-gold finishes appear.
Orders & delivery
How much is UK shipping?
Free Standard Shipping is currently configured for UK orders, with an estimated 3–5 business day delivery window.
How do I track my order?
Use the tracking link in your dispatch email. If you need help, visit Track My Order or contact us.
Can I cancel or return an order?
Eligible UK consumers normally have a 14-day cancellation period after delivery. See the Refund & Returns Policy for the full process.
Payments & support
Which payment methods are accepted?
The payment methods currently available to you are displayed securely at checkout.
How do I contact Loruvio?
Email contact@loruvio.com or use the Contact page.