Products
How do I choose the right basin tap?
Check the installation type first: single-hole/monobloc, tall/high-rise for countertop basins, or wall-mounted. Then confirm dimensions, connections and finish.
Do I need a plumber?
If you are not confident that the tap is compatible with your plumbing or you are unfamiliar with plumbing installation, use a qualified plumber.
Are colours exactly as shown?
We aim to represent finishes accurately, but screen settings and lighting can change how black, chrome and brushed-gold finishes appear.
Orders & delivery
How much is UK shipping?
Free Standard Shipping is currently available for UK orders. Estimated transit after dispatch is 2–5 business days. Orders are normally processed within 1–2 business days, giving an estimated total delivery time of 3–7 business days.
How do I track my order?
Use the tracking link in your dispatch email. If you need help, visit Track My Order or contact us.
Can I cancel or return an order?
Yes. Loruvio offers 30-Day Returns on eligible items when a return is requested within 30 days of delivery. UK statutory cancellation rights, including the 14-day cooling-off period where applicable, remain unaffected. See the Return & Refund Policy for the full conditions.
Payments & support
Which payment methods are accepted?
The payment methods currently available to you are displayed securely at checkout.
How do I contact Loruvio?
Email contact@loruvio.com or use the Contact page.