Shipping & Delivery

Last updated: October 2026

At Loruvio, we aim to provide clear and reliable delivery information for every order. Loruvio is operated by HAVANUP.

1. Shipping destination

We currently ship to customers within the United Kingdom. Availability may depend on the delivery address entered at checkout.

2. Shipping cost

Standard UK Shipping: FREE

Unless otherwise clearly stated at checkout, there is no additional charge for our standard UK delivery service.

3. Order processing time

Orders are normally processed within 1–2 business days.

Orders are processed Monday to Friday, excluding public holidays. Orders placed after our daily processing cut-off, during weekends or on public holidays may begin processing on the next business day.

4. Transit time

Once your order has been processed and dispatched, estimated transit time is 2–5 business days.

5. Total estimated delivery time

Processing time: 1–2 business days
Transit time: 2–5 business days
Estimated total delivery time: 3–7 business days

Delivery estimates are provided in good faith but are not guaranteed delivery dates.

6. Order tracking

When tracking information is available, you will receive a shipping confirmation email containing your tracking details. Tracking information may take some time to update after the parcel has been handed to the carrier.

7. Delivery delays

Although most orders arrive within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, customs or border processing, incorrect or incomplete delivery information, or unforeseen logistical disruptions.

If your order is significantly delayed, please contact us at contact@loruvio.com.

8. Incorrect delivery information

Customers are responsible for providing complete and accurate shipping information when placing an order. If you notice an error in your address, please contact us as soon as possible at contact@loruvio.com.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched. Additional delivery costs resulting from incorrect information supplied by the customer may be the customer's responsibility where permitted by law.

9. Lost or missing orders

If tracking indicates that your parcel has not arrived within a reasonable period after the estimated delivery date, contact us at contact@loruvio.com. We will review the shipment information and, where appropriate, contact the carrier or fulfilment partner.

10. Damaged or incorrect items

If an item arrives damaged, defective or materially different from what you ordered, please contact us as soon as reasonably possible. Please include your order number, a description of the issue and clear photographs where appropriate.

We will review the issue and provide an appropriate solution in accordance with applicable consumer law.

11. Multiple-package orders

In some cases, items from the same order may be shipped separately. If this happens, you may receive more than one tracking number and the parcels may arrive on different days.