Terms & Conditions

Last updated: October 2026

These Terms & Conditions govern your use of loruvio.com and purchases made through the website. Throughout these Terms, “Loruvio”, “we”, “us” and “our” refer to Loruvio, a brand operated by HAVANUP.

By accessing our website or placing an order, you agree to these Terms & Conditions.

1. Business information

Loruvio is operated by HAVANUP.

135 Rue d'Antrain
35700 Rennes
France
RCS Rennes / SIREN: 910 521 749
Email: contact@loruvio.com

2. Online store

Our website is hosted using Shopify's ecommerce platform. You may use our website only for lawful purposes and in accordance with these Terms.

3. Product information

We make reasonable efforts to ensure product descriptions, specifications, images, dimensions and other information displayed on the Site are accurate. Minor differences may occur due to manufacturing variations, screen displays, photography or product updates. Please review product information carefully before placing an order.

4. Prices

Prices applicable to UK customers are displayed in British Pounds (£). The total amount payable, including applicable taxes and delivery charges where relevant, will be displayed before the customer completes the purchase.

We reserve the right to change prices at any time. Price changes do not affect orders already accepted by us.

5. Orders

Submitting an order constitutes an offer to purchase the selected products. After placing an order, you will normally receive an automated order confirmation.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of product unavailability, obvious pricing or description errors, suspected fraud, payment failure, incorrect customer information, or legal or regulatory restrictions. If we cancel an order after payment has been collected, the relevant amount will be refunded.

6. Payment

Payment must be made using one of the payment methods available at checkout. Payment processing may be provided by third-party payment providers. Loruvio does not directly store complete payment card information.

7. Shipping and delivery

Current standard UK delivery estimates are:

Processing: 1–2 business days
Transit: 2–5 business days
Estimated total: 3–7 business days

Standard UK Shipping is free unless otherwise stated before purchase. Delivery dates are estimates rather than guaranteed dates unless expressly stated otherwise. Full details are available on our Shipping & Delivery page.

8. Title and risk

Responsibility for the goods passes in accordance with applicable consumer law. Nothing in these Terms limits rights granted to consumers under mandatory applicable law.

9. Returns and refunds

Our Return & Refund Policy forms part of these Terms. Eligible customers may request a return within our 30-day return period, subject to the conditions stated in that policy. UK consumers also retain their statutory cancellation and consumer rights.

10. Faulty or misdescribed products

Nothing in these Terms excludes or limits statutory rights relating to goods that are faulty, not as described or otherwise not in conformity with applicable law.

11. Product availability

Products are subject to availability. We may modify or discontinue products without notice. If a product becomes unavailable after an order is placed, we may cancel the affected item and issue an appropriate refund.

12. Accuracy of information

We endeavour to ensure information on our Site is accurate. We reserve the right to correct typographical errors, inaccuracies or omissions and to update information where appropriate.

13. Third-party services

Certain features, services or payment methods available through the Site may be provided by third parties. Your use of third-party services may also be subject to their terms and privacy policies.

14. Intellectual property

Unless otherwise stated, the content of the Site, including text, branding, graphics, logos, layouts and original content, is owned by or licensed to Loruvio/HAVANUP and is protected by applicable intellectual property law. You may not reproduce, distribute or commercially exploit protected Site content without permission where permission is required by law.

15. User conduct

You must not use the Site for unlawful purposes, to infringe intellectual property rights, to transmit malicious code, to obtain unauthorised access to systems, to interfere with Site security, or to submit fraudulent information.

16. Personal information

Personal information submitted through the Site is handled in accordance with our Privacy Policy.

17. Cookies

Our use of cookies and similar technologies is described in our Privacy Policy and Cookie Policy. Where required, non-essential cookies are used only after the appropriate consent has been obtained.

18. Disclaimer

We take reasonable steps to maintain the accuracy and availability of the Site. However, we do not guarantee that the Site will always be uninterrupted, error-free or available. Nothing in these Terms excludes any guarantee, warranty, right or liability that cannot lawfully be excluded.

19. Limitation of liability

To the fullest extent permitted by law, HAVANUP will not be responsible for losses that were not reasonably foreseeable when the contract was entered into. Nothing in these Terms excludes or restricts liability where doing so would be unlawful, including applicable consumer rights.

20. Indemnification

Where permitted by applicable law, you agree to be responsible for losses resulting directly from your unlawful use of the Site or material breach of these Terms.

21. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

22. No waiver

A failure by us to enforce a provision of these Terms does not constitute a waiver of that provision or any other rights.

23. Changes to these Terms

We may update these Terms from time to time. The current version will be published on this page with an updated revision date. Changes will not retrospectively remove rights already acquired by a consumer under an existing contract.

24. Governing law

These Terms are governed by applicable French law. If you are a consumer residing in the United Kingdom or another jurisdiction, nothing in these Terms deprives you of mandatory consumer protections that apply to you under applicable law.